Frequently Asked Questions
How do I make an appointment to see you?
There are a number of ways to contact me in order to arrange for an appointment. Through text (sms, WhatsApp), email, leaving a message at reception or on my voicemail. I will be able to provide you with the time slots that I have available.
What do I need to take with me to the first session?
Personal information, medical aid information as well as your medical aid card, please provide me with the names of the medication that you are currently taking and other treating physicians names.
How often do I need to attend therapy sessions and for how long?
We would meet once a week. I do offer my patients the opportunity to meet more than once a week.
The length of time a patient spends in therapy is very difficult to predict. This is due to multiple different reasons such as particular issue we are dealing with; some issues are more complex than others. Sometimes the focus of therapy may change from the original reason from why you attended therapy in the first place. Some patients require only six sessions others have remained in therapy for more than 5 years as their needs and wants change over time.
How do I make payment?
Payment for the first session is made in advance. Please send POP before your first session via email. Thereafter invoicing will occur at the end of the month. I make use of a booking and billing system by the name of smeMetrics, all banking details will be provided on the invoice. Payment needs to be made within two days of the invoice being sent.
What is the cancellation policy?
I have a 48hour cancellation policy. This means that if you are unable to attend our session on the designated day and time that we agreed upon together, without giving me the appropriate notification, you would be liable for the payment of the session in full.